PRIVACY POLICY
The South Pole Illuminated Festival, organized by the City of McAllen, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, register to volunteer, purchase tickets or group packages, or submit sponsorship or event inquiries.
Effective Date: November 1, 2025
We may collect the following information:
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Personal details such as name, email address, phone number, and mailing address.
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Payment information when purchasing tickets or group packages (processed securely through our payment partners).
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Organization details if you apply as a sponsor or group coordinator.
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Volunteer information including availability, experience, and emergency contact details.
1. Information We Collect
2. How We Use Your Information
Your information is used to:
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Process registrations, purchases, and sponsorship applications.
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Communicate event updates, confirmations, or important notices.
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Improve event operations and customer service.
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Comply with City of McAllen administrative or legal requirements.
We do not sell or share your personal information with third parties for marketing purposes.
3. Data Protection and Security
The City of McAllen implements reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure.
4. Use of Cookies
Our website may use cookies to enhance your browsing experience and track general site usage. You can choose to disable cookies in your browser settings.
5. Links to Third-Party Websites
This site may contain links to external websites. The City of McAllen is not responsible for the privacy practices or content of those sites.